As an Air Taxi Operator part 135‚ we are not bound by a regular flight schedule. Our flight times can therefore occasionally be affected by unexpected changes. Any changes to your flight schedule will be notified to you immediately via email or SMS.
Reservation Changes Policy
Reservation & ticket changes incur a fee that may vary depending on your ticket class. The fee is calculated based on a time factor that takes into account the day you wish to apply for a change and the original flight departure timing.
Fees for reservation & ticket changes classification:
Unfortunately we do not offer reimbursements or refunds on cancellations made by customers. We are however happy to change your reservation date in accordance with our Reservation Changes Policy.
Passengers marked as: “no show”; will automatically lose their ticket. Passengers are therefore advised to be on time for check in and boarding.
Delays & Flight/Tour Connections
Refusal to Transport & Seat Allocation
We reserve the right to refuse transportation on any of our flights to people whose conduct is disorderly‚ abusive or violent‚ or appears to be under the influence of drugs or alcohol. We may also refuse to provide transportation on the basis of safety‚ or in a situation that would violate any aviation regulation.
We also reserve the right to re-allocate passengers to different seats other than those pre-purchased by customers if this compromises the safety of the aircraft due weight and balance issues. Changes will be done taking into account the original seat’s price and position in the aircraft.
Our Baggage Policy may vary depending on your ticket class:
Please note that:
Extra features are available for you to purchase online‚ at counter or at our sales offices.
These include: Extra Baggage Allowance / Seat Selection / Airport Shuttle Transfer (Pickup & Drop Off) / Flight Insurance / Vip Lounge / Speedy Arrivals / Donations to the Ocean Cleanup Foundation.
Flight check-in / Flight closure
Photo Identification required for all travel. Government-issued IDs including passport‚ Driver’s License‚ National Card are accepted.